Individual CE Course FAQ
You may apply your code in the left sidebar of your account page where it says Apply Group Code.
Be sure you are applying your code at the correct location in the left sidebar of your account page. If you are receiving an error message that the code does not exist or the limit has been reached, please reach out to firstname.lastname@example.org for assistance.
Your certificate will be emailed to you upon successful completion of the CE course(s). If you return to your account or My CE Courses page, you may also download it under your completed course.
Bulk CE Courses FAQ
Great question! If you order more than you need, you may use any leftovers for a later event date. If you are in need of more distributions after your event, you may purchase more and add them to your online group.
Hover over the My Account icon after purchasing and click on “Group CE Portal“. Scroll down and select the group which you would like to edit (if you have more than 1 group).
1. Add Users Manually
Click “Add New User”. You can manually invite members with their first name, last name and email address. You may also upload a typed Excel list of participants by clicking on “Upload Users”. (See sample .csv file if uploading users)
2. Add Users via a Group Code
If you would like to allow users to enroll themselves, you may create a Group Code and distribute the code however you wish. Your group will have a limit of users based on how many “spots” you purchase.
To create your Group Code, go to your Group CE Portal and scroll down. Select “Group Code” and “Create Group Code”. You may click “Generate” to have the system create a code for you. Or, you may personalize your code. You may also specify access dates to use the code and restrict email address domain names or IP addresses. The users will have 1 year to complete their course after enrolling via the Group Code.
The user will receive an email with their username and password along with instructions to access their course. Users will have 1 year to complete their course(s) upon enrollment. (See sample email sent to user upon manual enrollment)
To remove a user added by mistake, go to Group CE Portal and scroll down. Select “Remove” next to the user whom you would like to remove. We will evaluate the removal request and remove the user if they have not completed the course. Email email@example.com if the removal request has not been approved within 24 hours.