FAQ

Individual CEUs FAQ

How do I access my CEU course after purchasing?

Login with your username and password at www.hiscornerstone.com/login. You will be redirected to your account and your course will be available there for completion. If you are already logged in, visit your account by clicking on the person icon in the top right corner.

I was given a code to access a CEU course. Where do I apply the code?
We currently have 2 locations to apply a course code, however each is specific to the type of code you were provided. (This is due to our current transition of how we are offering user access). Please follow the instructions on the sheet you were given to determine where to apply your code.

If the instructions you were provided do not specify where to apply the code, visit Group Code Registration. If your code is not accepted there, try applying your code at checkout. If you are still having trouble, please contact mtaylor@hiscornerstone.com.

I am having trouble getting my coupon code to work. What should I do?

Be sure you are applying your code at the correct location (“Checkout” or the “Group Code Registration” page). Please follow the instructions on the sheet you were provided.

If applying the code at checkout, please ensure you have the appropriate course added to your cart which corresponds with the coupon code you were given. Try refreshing your browser or close your browser down and re-start it. Also ensure your coupon code is not expired.

How do I receive my certificate?

Your certificate will be emailed to you upon successful completion of the CEU course(s). If you return to your account, you may also download it under your completed course.


Bulk CEUs FAQ

I am purchasing bulk CEUs for a group distribution. How do I enroll or invite participants?

Hover over the Bulk CEUs tab after purchasing and click on “Manage Group“. Scroll down and select the group which you would like to edit (if you have more than 1 group).

1. Add Users Manually
Click “Add New User”. You can manually invite members with their first name, last name and email address. You may also upload a typed Excel list of participants by clicking on “Upload Users”. (See sample .csv file if uploading users)

2. Add Users via a Group Code
If you would like to allow users to enroll themselves, you may create a Group Code and distribute the code however you wish. Your group will have a limit of users based on how many “spots” you purchase, therefore you will want to monitor your enrolled members list to ensure the names are correct.

To create your Group Code, go to Manage Group and scroll down. Select “Group Code” and “Create Group Code”. You may click “Generate” to have the system create a code for you. Or, you may personalize your code. You may also specify access dates to use the code and restrict email address domain names or IP addresses. Be sure to turn the Status of the code “ON”. The users will have 1 year to complete their course after enrolling via the Group Code.

What happens after I enroll a new participant?

The user will receive an email with their username and password along with instructions to access their course. Users will have 1 year to complete their course(s) upon enrollment. (See sample email sent to user upon manual enrollment)

I accidentally added a new user with the wrong email address. How do I remove and re-invite them?

Unfortunately, in order to prevent removing users who have already completed the course, you may not remove users from your account. To remove a user added by mistake, go to Manage Group and scroll down. Select “Remove” next to the user whom you would like to remove.

We will evaluate the removal request and remove the user if they have not completed the course. Email mtaylor@hiscornerstone.com if the removal request has not been approved within 24 hours.

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