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Organizational Training

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    Conflict Management in Healthcare: Finding Common Ground

    Conflict Management in Healthcare: Finding Common Ground

    Explores communication strategies and techniques designed to find common ground and work through conflicts in healthcare settings with elder patients ...
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    Generational Differences in Healthcare: Bridging the Gap

    Generational Differences in Healthcare: Bridging the Gap

    Gain insight into generational values and belief systems and learn techniques to effectively communicate with each of the four generations ...
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    Improving Emotional Intelligence (Part 1): Self-Awareness & Self-Management

    Improving Emotional Intelligence (Part 1): Self-Awareness & Self-Management

    Teaches how to utilize the emotional intelligence skills of self-awareness and self-management when providing patient care to improve communication and ...
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    Positivity in Healthcare: Improving Quality of Care

    Positivity in Healthcare: Improving Quality of Care

    Illustrates the powerful effect that the healthcare professionals’ positive outlook can have on patient, caregivers, co- workers, and themselves. 1.0 ...
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    Putting Emotional Intelligence to Work (Part 2): Social Awareness & Relationship Management

    Putting Emotional Intelligence to Work (Part 2): Social Awareness & Relationship Management

    Teaches how to utilize the emotional intelligence skills of social-awareness and relationship-management when providing patient care to improve communication and ...
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    Shams, Scams and Seniors: The Vulnerable Elder

    Shams, Scams and Seniors: The Vulnerable Elder

    Recognizes the growing problem of elder fraud and abuse and explores the healthcare professional’s role in terms of prevention and ...
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