Gain insight into generational values and belief systems and learn techniques to effectively communicate with each of the four generations represented within the patient population today.
- Identify two values of each of the four generations
- Analyze how generational differences affect the therapeutic patient relationship
- Describe skills geared toward more effective intergenerational communication
This course is in a written format, and your certificate will be available for download immediately after successful completion of the course! A score of 70% or greater is required to pass.
Certified for RNs, SWs, CCMs, ACMs and LPCs