Catch the Wave: Delivering Exceptional Customer Service to Improve Patient Care

Name: Delivering Exceptional Customer Service in Patient Care
Price: 15.00 USD
Availability: InStock

$15.00

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Contact Hours: 1

(Ethics for SW)

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This course will explore how providing positive customer experiences can enhance a patient’s quality of care and quality of life.

All States: Accredited for RNs, LVNs, SWs*, LPCs, CCMs, and ACMs
Certified for PTs, OTs and SLPs in Texas.
*Not accredited for SWs in New York

Content Level: Beginner
Format: Reading-Based Asynchronous Distance Learning

About the author:
Robyn Horn has her Master’s degree in Long-Term Care Administration from the University of North Texas as well as an undergraduate degree in Psychology from Southwestern University in Georgetown, Texas. She served as a licensed nursing home administrator for 13 years which included two years at an Alzheimer’s assisted living facility. Robyn has facilitated several caregiver support groups in both facility and community settings. She is also Author of the book, “Transforming the Mundane into Sacred: Spirituality in Caregiving for the Elderly.”

After attending this course, participants will be able to:

Identify ways to provide exceptional customer experiences
Discuss effective communication techniques when providing customer care
Describe an effective recovery strategy to be implemented when patients and families are dissatisfied
Exemplify how delivering exceptional customer experiences can produce positive patient outcomes

Course Completion Requirements: This course is in a written format, and your certificate will be available for download immediately after successful completion of the post-test and evaluation. A score of 80% or greater is required to pass, and you may re-take the post-test if needed up to 3 times.

*Individual Purchase Refund Policy: If the course has not been completed, we can refund the full amount within 15 days of purchase.
*Group Event Refund Policy: If the event has not occurred, we can refund the full amount within 15 days of purchase.

Approval Statements:

Nurses – HIS Cornerstone is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. (Expires 12/10/2027)
Social Workers: HIS Cornerstone, provider #2082, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 03/25/2025–03/25/2026. Social workers completing this course receive 1.0 ethics continuing education credit.
ACMA and CCMC Case Managers: This program fits the description of an ACMA approved CE because it has been awarded contact hour(s) by HIS Cornerstone, a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. As of July 1, 2020 CCMC recognizes ACMA’s continuing education offerings to meet the requirements of the Certified Case Manager (CCM) credential.
Physical Therapists/PTAs: This activity has been approved by the Texas Board of Physical Therapy Examiners for 1.00 CCUs for PTs and PTAs. (Expires 1/1/2026)
Occupational Therapists/OTAs: The TOTA Continuing Education Review Committee has approved this course for the following continuing education units (CEUs): 1 contact hour / 1.0 CEUs of OT Education. (Expires 5/1/2025)
Speech Therapists/SLPs: This program has been approved for 1 clock hours of continuing education credit by the Texas Speech-Language-Hearing Association (TSHA). TSHA approval does not imply endorsement of course content, specific products, or clinical procedures. (Expires 2/12/2026)

Please contact mtaylor@hiscornerstone.com for ADA accommodations or if you have any questions, concerns, or grievances about this course.

Last Reviewed February 4, 2024

Contact Hours	1
Revision Date	2/4/2024
CE Format	Both, Recorded Webinar, Written CE
RN Approved	Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
SW-LCSW-LMSW Approved	Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
CCM-ACM Approved	Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
PT Approved	Alabama, Alaska, Arizona, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, North Carolina, North Dakota, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming
OT Approved	Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Pennsylvania, Texas, Wisconsin
RD Approved	Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
NHA	Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

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