Catch the Wave: Delivering Exceptional Customer Service to Improve Patient Care

$15.00

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Contact Hours: 1
(Ethics for SW)

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Explores how providing positive customer experiences can enhance a patient’s quality of care and quality of life.

Objectives:

  • Identify ways to provide exceptional customer experiences
  • Discuss effective communication techniques when providing customer care
  • Describe an effective recovery strategy to be implemented when patients and families are dissatisfied
  • Exemplify how delivering exceptional customer experiences can produce positive patient outcomes

This course is in both a written and recorded webinar format, and your certificate will be available for download immediately after successful completion of the course! A score of 70% or greater is required to pass.

Certified for RNs, SWs (ethics), CCMs, ACMs, LPCs and PTs in Texas
Certified for RNs, CCMs, and ACMs in all states

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Contact Hours

Revision Date

1/1/2024

CE Format

RN Approved

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

SW-LCSW-LMSW Approved

Arkansas, Colorado, Connecticut, Idaho, Iowa, Kansas, Minnesota, Montana, Nebraska, Nevada, New Mexico, Texas

CCM-ACM Approved

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

PT Approved

Alabama, Alaska, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Maine, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, North Carolina, North Dakota, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming

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Catch the Wave: Delivering Exceptional Customer Service to Improve Patient Care
$15.00


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CE Courses in this Group

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