Catch the Wave: Delivering Exceptional Customer Service to Improve Patient Care

Name: Delivering Exceptional Customer Service in Patient Care
Price: 15.00 USD
Availability: InStock

$15.00

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Contact Hours: 1

(Ethics for SW)

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This course will explore how providing positive customer experiences can enhance a patient’s quality of care and quality of life.

Certified for RNs, LVNs, SWs (ethics), CCMs, ACMs, PTs, PTAs, OTs, OTAs and LPCs in Texas
Certified for RNs, CCMs, and ACMs in all states
Content Level: Beginner

About the author:
Robyn Horn has her Master’s degree in Long-Term Care Administration from the University of North Texas as well as an undergraduate degree in Psychology from Southwestern University in Georgetown, Texas. She served as a licensed nursing home administrator for 13 years which included two years at an Alzheimer’s assisted living facility. Robyn has facilitated several caregiver support groups in both facility and community settings. She is also Author of the book, “Transforming the Mundane into Sacred: Spirituality in Caregiving for the Elderly.”

Objectives:

Identify ways to provide exceptional customer experiences
Discuss effective communication techniques when providing customer care
Describe an effective recovery strategy to be implemented when patients and families are dissatisfied
Exemplify how delivering exceptional customer experiences can produce positive patient outcomes

Course Outline:
1) Learning outcomes and introduction
2) Identify the principles and qualities of customer service
3) Explore tips and strategies for delivering exceptional customer service
4) Analyze when, where and why customer service is to be provided
5) Conclusion/Evaluate how quality customer service is to be measured

This course is in a written and recorded format, and your certificate will be available for download immediately after successful completion of the post-test and evaluation. A score of 80% or greater is required to pass, and you may re-take the post-test, if needed.

Nurses – HIS Cornerstone is approved as a provider of nursing continuing professional development by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002094 (Expires 2/16/2027)
Social Workers: Meets the Texas Behavioral Health Executive Council’s CE criteria for 1.0 contact hour. (ethics)
Physical Therapists/PTAs: This activity has been approved by the Texas Board of Physical Therapy Examiners for 1.00 CCUs for PTs and PTAs. (Expires 1/1/2026)
Occupational Therapists/OTAs: The TOTA Continuing Education Review Committee has approved this course for the following continuing education units (CEUs): 1 contact hour / 1.0 CEUs of OT Education. (Expires 5/1/2025)
ACMA and CCMC Case Managers: This program fits the description of an ACMA approved CE because it has been awarded contact hour(s) by H.I.S. Cornerstone, a provider of nursing continuing professional development by Louisiana State Nurses Association. As of July 1, 2020 CCMC recognizes ACMA’s continuing education offerings to meet the requirements of the Certified Case Manager (CCM) credential. This is NOT a CCMC-approved ethics CE.

Contact Hours	1
Revision Date	1/1/2024
CE Format	Both, Recorded Webinar, Written CE
RN Approved	Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
SW-LCSW-LMSW Approved	Arkansas, Colorado, Connecticut, Idaho, Iowa, Kansas, Minnesota, Montana, Nebraska, Nevada, New Mexico, Texas
CCM-ACM Approved	Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
PT Approved	Alabama, Alaska, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Maine, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, North Carolina, North Dakota, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming
OT Approved	Alabama, Alaska, Arkansas, Colorado, Connecticut, Florida, Georgia, Iowa, Kansas, Kentucky, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, North Dakota, Pennsylvania, Texas
RD Approved	Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
NHA	Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

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