Explores communication strategies and techniques designed to find common ground and work through conflicts in healthcare settings with elder patients and their families.
- Examine the importance and benefits of conflict
- Identify reasons why conflict is prevalent in healthcare settings
- Discuss communication approaches to conflict resolution
- Describe practical communication techniques that result in collaboration
This course is in a written format, and your certificate will be available for download immediately after successful completion of the course! A score of 70% or greater is required to pass.
Certified for RNs, SWs, CCMs, ACMs and LPCs