Teaches how to utilize the emotional intelligence skills of self-awareness and self-management when providing patient care to improve communication and outcomes.
- Define Emotional Intelligence.
- Describe the criteria for achieving self-awareness.
- Discuss the benefits of self-management when communicating with patients, families, co-workers, and other healthcare professionals.
- Identify strategies for self-management that will ultimately lead to better patient outcomes.
This course is in a written format, and your certificate will be available for download immediately after successful completion of the course! A score of 70% or greater is required to pass.
Certified for RNs, SWs, CCMs, ACMs and LPCs